Career Opportunity for Service Delivery Head In Mumbai

In Case you are inclined to enhance your career growth then I got the below position for your reference;

 

Company: CMM Level MNC (is the world’s largest independent managed network, security, and cloud services company)

Work Location: Mumbai

Mode Of Hiring: Permanent

JOB DESCRIPTION

Job Title  Service Delivery Head

Reporting Department  Service Delivery

PRE-REQUISITE:

Around 18 to 20 years experience in managing projects, transition-s, implementation, customer

engineering phases of Service delivery

Should have excellent knowledge and domain expertise of managed network services, telecom, ISP

Should have experience handling transition management, customer engineering, access management,

project / program management, service delivery for small to large projects and implements

Should have good experience and knowledge of working with international clients in US/ UK/ EMEA/

Asia Pac regions

Previous experience of handling IT Service Management/ service delivery projects independently

interacting with various internal and external teams.

Ability to manage suppliers/ vendors in outsourcing contracts

Strong people management skills

Excellent Written and Verbal communication and presentation skills

A qualification in ITIL Service Delivery is desirable

RESPONSIBILITIES:

Handling the complete responsibilities of transition management, working closely with the sales, client

solutions, project management teams till the implementation phase and handing over of

maintenance/support to Operations

Build and maintain client relationships

Translating customer requirements into working instructions for Delivery; creating Service Delivery

Document (SDD) and ensuring that the agreed services, implementations processes and support are

delivered in a timely manner

Service transition, relating to the delivery of services required as per customer/ business into

live/operational use including and not limited to

o  Transition planning and support

Change management

o  Service asset and configuration management

o  Service validation and testing

o  Change evaluation

o  Knowledge management

Handling of available resources with

o  Minimal disruption of services

o  Reduction in back-out activities

o  Economic use of resources involved in the change

Monitoring of problems and balance between service reliability and cost etc. Basic functions include

Technical management

o  Request fulfillment

Access management

Customer Engineering

Project management

Mitigating and solving escalations with urgency and determination

Attend client service review meetings covering performance, service improvements, quality and

processes

Managing the transition phase of transferring the functional, technical and procedural knowledge to our

Global operations  and support organization

Providing detailed reports as per an agreed schedule (or on request), including management and

account performance reports

3. TRAINING AND CERTIFICATION REQUIRED

ITIL

EXPERIENCE

17-25 years

5. EDUCATION:

Any Graduate

In case if you are interested then please share me your updated profile and below details;

C.T.C:

E.C.T.C:

Notice Period:

Comfortable to work on Night Shift (Alternative Months)

 

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