In Case you are inclined to enhance your career growth then I got the below position for your reference;
Company: CMM Level MNC (is the world’s largest independent managed network, security, and cloud services company)
Work Location: Mumbai
Mode Of Hiring: Permanent
Reporting To Director Operations
Proven leadership of a technically diverse network monitoring and engineering staff preferably in global environment
Experience identifying, planning, coordinating and executing cost reduction strategies.
Knowledgeable in enterprise network management tools
Excellent written and verbal communication skills
Strong interpersonal and problem solving skills required
Excellent Customer Service, analytical and organizational skills required
Time management and prioritization skills
Ability and initiative to undertake individual projects as well as work in a team environment
Manages the 24×7 Global Service Desk and all associated equipment to ensure its availability round the clock.
Hands-on experience on the network and security devices to quickly resolve customer’s network and security issues.
Supervise the daily working of engineers working on network and security trouble tickets.
Direct and build (staff, train, mentor and maintain employee skill levels) the GSD group that
troubleshoots, repairs and monitors customer’s network and security services.
Communicates and coordinates network/security maintenance and schedules.
Monitors and maintains network stability.
Create, maintain, and enforce all processes and procedures for the Global Service Desk group.
Closely work with other Global Service desk Managers across other regions.
Provide leadership to your team while focusing on their efforts on the corporate objectives.
Foster teamwork with other groups such as Provisioning, Project Management, Customer Engineering and GOC.
Provide detailed statistics on the performance of the team and provide solutions to better their performance to the executive staff.
Assist GOC in internal and customer audits.
Provide ideas for the development of automated tools which enhances the capability of the Global Service Desk engineers.
Proactive in handling issues for priority customers and ensuring resolution in timely manner
Participate on calls/meetings with customers/vendors/internal teams on weekly/monthly/quarterly basis.
Manage team of engineers and mentor them for their personal growth along with their growth within Company
Involved in hiring process of Global Service Desk engineers.
Ensuring 24×7 coverage and best customer support.
TRAINING AND CERTIFICATION REQUIRED:
EXPERIENCE: Minimum 7+ years
Bachelor degree in related field preferred
In case if you are interested then please share me your updated profile and below details;
Comfortable to work on Night Shift (Alternative Months)
“Delivery Is Our Motto”
“We Recruit People Not Profiles”
Amith Somani | Staffing Specialist |