Network Voice Engineer Architect (Cisco Products)

Opportunity with CMM Level MNC in Chennai

Company: CMM 5 Level Software development Firm)

Work Location: Chennai

Mode: Permanent Role


Job Title              : Network Voice Engineer Architect 

Experience            : 7+ yrs

Max Offering CTC: 15 Lacs

Work Time Zone  : Central Time Zone (6Pm to 3.30Am)

Work Location     : Chennai.


Job Description


• The Network Engineer is responsible for overall network operation, administration & management of customer network.

• Responsible for performing advanced Support and routine, complex troubleshooting activities, working independently under minimal supervision.

• Resolve customer requests, issues in line with customer agreements with agreed schedule to required quality standards

• Ensure quality standards and customer satisfaction levels exceed targets


Key Tasks & Activities

• Manage delivery team of L2 Engineers

• Determines work procedures, prepares work schedules, and expedites workflow: Studies and standardizes procedures to improve efficiency and effectiveness of Cisco Voice network operations.

• Have the knowledge on Cisco Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway.

• Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.

• Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, IPCC Express, Cisco Unity Voicemail, Cisco Wireless Phones and Cisco Call Manager express.

• Good implementation/troubleshooting experience on Cisco IPT & IPCC Express

• Have clear understanding on VOIP protocols like SIP, H.323 and MGCP

• Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.

• Maintain and update voice network diagrams and vendor information for voice network devices

• Have good troubleshooting and analytical skills.

• Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.

• Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.

• Initiates network improvement recommendations based upon experiences in field

• Provide onsite operations and admin consultancy during system administration & maintenance

• Performs Root Cause Analysis

• Track and update key performance metrics

• Manages and overseas shift handover process

• Act as a point of contact for all service delivery issues/ pending work/ escalations

• Project Management

• Provide team support and process improvements through individual contributions

• Handles escalations

• Participate in routine operational meetings

Job Requirements

a. Bachelor degree within the IT or equivalent

b. 5 to 8 years experience in the network industry

c. CCNP Voice certification is minimum requirement

d. Must have worked in ITIL environment

e. Must have managed 7-10 people team

f. The ability to communicate technical details and concepts to senior management

g. In depth knowledge of and experience with Cisco routing & Switching Products


Please share your thoughts;

Warm Regards

 “Delivery Is Our Motto” 

        “We Recruit People Not Profiles”

Amith Somani | Staffing Specialist |  8123000300

:| | |
Everest Consulting Group India Pvt. Ltd | Bangalore



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