|Job Details Overview
Position Name : Senior Domain Specialist (CISCO Voice)
Experience : 7+ yrs.
Job Location : Chennai
Max Offering CTC : 18 Lacs.
Time Zone : Central Time Zone (5.30Pm IST to 3 Pm IST)
Desired Skills and Experience
Cisco Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway.
Cisco Voice network deployment models.
Cisco Unified communication products like Cisco Unified Communication Manager, IPCC Express, Cisco Unity Voicemail, Cisco Wireless Phones and Cisco Call Manager express
The Network Engineer is responsible for overall network operation, administration & management of customer network.
Responsible for performing advanced Support and routine, complex troubleshooting activities, working independently under minimal supervision.
Resolve customer requests, issues in line with customer agreements with agreed schedule to required quality standards
Ensure quality standards and customer satisfaction levels exceed targets
Key Tasks & Activities
Manage delivery team of L2 Engineers
Determines work procedures, prepares work schedules, and expedites workflow: Studies and standardizes procedures to improve efficiency and effectiveness of Cisco Voice network operations.
Have the knowledge on Cisco Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway.
Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.
Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, IPCC Express, Cisco Unity Voicemail, Cisco Wireless Phones and Cisco Call Manager express.
Good implementation/troubleshooting experience on Cisco IPT & IPCC Express
Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.
Maintain and update voice network diagrams and vendor information for voice network devices
Have good troubleshooting and analytical skills.
Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, upgradation& site coordination.
Initiates network improvement recommendations based upon experiences in field
Provide onsite operations and admin consultancy during system administration & maintenance
Performs Root Cause Analysis
Track and update key performance metrics
Manages and overseas shift handover process
Act as a point of contact for all service delivery issues/ pending work/ escalations
Provide team support and process improvements through individual contributions
Participate in routine operational meetings
7 to 10 years experience in the network industry
CCNP Voice certification is minimum requirement
Must have worked in ITIL environment
The ability to communicate technical details and concepts, knowledge and experience with Cisco routing & Switching Products