Current Position | Senior Domain Specialist (CISCO Voice) | Chennai

Career Enhancement Opportunity;

Company : CMM 5 Level Company

Mode Of Hiring: Permanent

Work Location: Chennai

Skills:  Cisco Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway.Cisco Voice network deployment models.Cisco Unified communication products like Cisco Unified Communication Manager, IPCC Express, Cisco Unity Voicemail, Cisco Wireless Phones and Cisco Call Manager express

Requirement Details  
 
Requirement Senior Domain Specialist (CISCO Voice)
Experience 7.00 to 12 yrs
Location Chennai
 
Job Details Overview 

Position Name              : Senior Domain Specialist (CISCO Voice)

Experience                  : 7+ yrs.

Job Location                 : Chennai

Max Offering CTC         : 18 Lacs.

Time Zone                    : Central Time Zone (5.30Pm IST to 3 Pm IST)

Desired Skills and Experience

Cisco Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway.

Cisco Voice network deployment models.

Cisco Unified communication products like Cisco Unified Communication Manager, IPCC Express, Cisco Unity Voicemail, Cisco Wireless Phones and Cisco Call Manager express

Responsibilities

The Network Engineer is responsible for overall network operation, administration & management of customer network.

Responsible for performing advanced Support and routine, complex troubleshooting activities, working independently under minimal supervision.

Resolve customer requests, issues in line with customer agreements with agreed schedule to required quality standards

Ensure quality standards and customer satisfaction levels exceed targets

Key Tasks & Activities

Manage delivery team of L2 Engineers

Determines work procedures, prepares work schedules, and expedites workflow: Studies and standardizes procedures to improve efficiency and effectiveness of Cisco Voice network operations.

Have the knowledge on Cisco Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway.

Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.

Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, IPCC Express, Cisco Unity Voicemail, Cisco Wireless Phones and Cisco Call Manager express.

Good implementation/troubleshooting experience on Cisco IPT & IPCC Express

Have clear understanding on VOIP protocols like SIP, H.323 and MGCP

Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.

Maintain and update voice network diagrams and vendor information for voice network devices

Have good troubleshooting and analytical skills.

Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.

Performs advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, upgradation& site coordination.

Initiates network improvement recommendations based upon experiences in field

Provide onsite operations and admin consultancy during system administration & maintenance

Performs Root Cause Analysis

Track and update key performance metrics

Manages and overseas shift handover process

Act as a point of contact for all service delivery issues/ pending work/ escalations

Project Management

Provide team support and process improvements through individual contributions

Handles escalations

Participate in routine operational meetings

Job Requirements

7 to 10 years experience in the network industry

CCNP Voice certification is minimum requirement

Must have worked in ITIL environment

The ability to communicate technical details and concepts, knowledge and experience with Cisco routing & Switching Products

Job Description

 

 

Please write me a mail on s.amith@everestconsulting.net
Warm Regards

 “Delivery Is Our Motto” 

        “We Recruit People Not Profiles”

Amith Somani | Lead Staffing Specialist |  8123000300

: s.amith@everestconsulting.net| | |
Everest Consulting Group India Pvt. Ltd | Bangalore

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