Current Position | Manager – Projects | JAVA+ Tibco

In Case you are inclined to enhance your career growth then I got the below position for your reference;

Company : CMM 5 Level Company

Mode Of Hiring: Permanent

Work Location: Hyderabad

Skills:  JAVA+ Tibco, Service Delivery Manager

Requirement Details  
 
Requirement Manager – Projects
Job Opening ID 142427
Experience 8.00 to 10.00 yrs
Location Hyderabad
Sourcing Status New
 
Job Description 

Desired Candidate Profile

•         Service Delivery Manager

•         Total IT Exp. 8-10 years

•         7-8 years  of experience in JAVA+ Tibco

•         Should have team leading experience of 15-20 members

•         Tibco- exp.: 5 years

•         Should have Change management experience

•         He/ she Needs to be ready for 24* 7 support

•         He/ she may have to travel onshore for a month or two

Job Description

•         The key responsibility of the SDM is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.

•         KEY RESPONSIBILITIES:

•         Building a personal relationship with key client staff

•         Successful service delivery – SLA achievement and high level of customer satisfaction

•         Monitoring overall performance of services

•         Good communication around issues and opportunities – get things done, make things happen

•         Collaborating with senior management on client account management and growth

•         Ensuring operations teams are aware of changes and are prepared

•         Building service reports, service reporting and sponsoring service delivery meetings

•         Pulling in additional resources when needed e.g. specialist teams or people for specific issues / opportunities

•         Removing all obstacles to customer satisfaction and / or financial performance

•         Communicating across organizational boundaries – from engineers through to senior managers

•         3rd party management responsibilities

•         Looking out for client’s and Imtech’s long-term interests

•         Following up if service delivery is not meeting expectations

•         Working with the client and operations teams to identify and manage service improvement activities

•         Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services division

•         Ability to follow hardware and software best practices as defined by the Managed Services management

Please write me a mail on s.amith@everestconsulting.net

Warm Regards

 “Delivery Is Our Motto” 

        “We Recruit People Not Profiles”

Amith Somani | Lead Staffing Specialist |  8123000300

: s.amith@everestconsulting.net| | |
Everest Consulting Group India Pvt. Ltd | Bangalore

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