Knock Knock | Deputy General Manager (ITIL / IPC ) | Bengaluru

In Case you are inclined to enhance your career growth then I got the below position for your reference;

Company : CMM MNC

Mode Of Hiring: Permanent

Work Location: Bengaluru

Role: Deputy General Manager

Requirement Details
Requirement Deputy General Manager
Job Opening ID Distributed & Workplace
Experience 15 to 25.00 yrs
Location Bengaluru
Sourcing Status New


Distributed & Workplace Engineering team provides solution development and deployment (technical services) support for RDC & India clients. This team works very closely with business and architects of various AXA Tech entities and provides Infrastructure services for the Regional Datacenter & domestic hub.


Responsibilities include:

  • Technical Domain

o    Ensure consistent project delivery; monitor/oversee execution of project activities, with overall responsibility for OTOBOS delivery.

o    Understand technical impacts of projects and team delivers all the projects milestones at expected

o    Identify cross functional synergies

o    Publication & Distribution of  approved Documentation

o    Participation in the  Distributed & Workplace technical Governance

o    Provide 3rd level support for complex global problems in order to determine the root causes of incidents to prevent them from reoccurring

o    Understand technical impacts of projects

o    Ensure designs meet business requirements and compliance to AXA standards

o    Identify cross functional synergies

o    Ensure no single points of failure

o    Provide on-going support and testing

o    Validation of Major Technical solutions and remediation activities

o    Providing technical expertise and advice to the clients & teams

  • Team / Project Management

o    Managing project activities as per the defined timelines

o    Monitor performance metrics for Project Management Office based on the agreed project reports

o    Ensures optimization of resource utilization while delivering to customer requirements

o    Establish continual improvement environment

o    Install the solutions and applications and Manage the AXA Tech operational relationships

o    Stake holder management

o    Build action plan, build and obtain team budget, ensure follow-up and control, identify and mitigate risks

o    Put in place control procedure to ensure consistent project delivery based on the project plan

o    Share vision, support team, understand needs or issues, propose solution and build commitment, build trust, manage cultural differences, conduct and support change

o    Ensure that stakeholders know the implications of their decisions, and provide options and alternatives when necessary

o    Ensure smooth day-to-day running of the project activities and prepare a status/performance reports

o    Ensure quality and high standards are maintained at all times

o    Induct and coach new members of the team as necessary

o    Ensure compliance to existing processes

o    Resolve all escalated issues and/or escalates issues to the senior management as and when required.



  • 16+ years of corporate experience
  • Strong comprehension of ITIL IPC process
  • Considerable experience working in a Data Center Infrastructure technical and operational area
  • Solid analytical and trouble-shooting skills with experience supporting Data Centre in production environments
  • Excellent English communication skills including oral, written and technical documentation.
  • Highly motivated team manager and diligent worker with experience and flexibility to support our clients
  • Should be able to work in flexi hours as per the requirement.
  • Strong expertise in Distributed & Workplace domain (*1)

Technical Skills/Knowledge:-

o    Should have worked on different Distributed & Workplace engineering technologies

o    Having strong knowledge and experience on designing and implementing large IT infrastructures for big enterprises

o    Excellent knowledge on distributed & workplace platforms

o    Server operating systems, Active Directory, Management tools, E-mail systems

o    VMware, Hypervisors, VM Architecture, Storage, Network, Database and Servers, HA, DRS (Vmotion and Storage Vmotion), SRM, Data mirroring, 3rd data copy, Bubble & Conventional DR tests

o    Server hardware & unified technologies[Cisco UCS, IBM, HP flex]

o    Database (RDBMS, SQL, Oracle, Mainframe/AS400 DB2 DB’s)

o    Enterprise class Storage SAN & NAS technologies [IBM, Netapp, HDS]

o    Backup technologies [Enterprise class tape libraries, VTL, Dedup, Netbackup, TSM]

o    VDI, Citrix, Cloud integrations

o             Ability to implement network configurations including Local Area, Wide Area, Ethernet, TCP/IP, DNS, and DHCP

o             Platform security, Virus Protection & Pattern upgrades, Patch management

o             Failover and DR principles

o             Strong knowledge of Capacity, Asset, Monitoring processes

o             Intermediate skills on MS tools like Excel, Powerpoint



  BE/BTech/BS in Computer Science or IS or Electronics & Communication

  MBA

  • Certification: PMP


  • 16+ years of relevant experience in technical services management


  • Escalation to appropriate Manager/Technical Resource


Purposeful Communication

  • Produces concise, grammatically correct written communication
  • Articulates fluently and audibly when sharing opinions or information
  • Listens attentively to understand the messages of others
  • Speaks to others in a way they can understand, without the use of unnecessary jargon
  • Confidently conveys thoughts and opinions in team discussions
  • Presents as a reliable source of information

Negotiating Expectations

  • Speaks up and expresses to others respectfully when expectations are unachievable
  • Strives to gain agreement between self and others
  • Respectfully accepts that people have differing views
  • Respectfully expresses personal views in an honest manner

Prioritizing and Planning

  • Takes responsibility for clarifying own work objectives
  • Prioritizes and manages time to complete tasks effectively
  • Discusses specific workload requirements with team and/or manager
  • Manages own workload and adjusts plans when necessary
  • Monitors the progress of own work against targets

Problem Solving

  • Identifies the central issue related to a particular problem, including a range of potential impacts
  • Breaks problems into manageable steps, while maintaining understanding of broader issue
  • Looks beyond obvious to extract all relevant data from a range of sources, including subject Matter experts
  • Critically evaluates data for reliability and detects patterns, trends and discrepancies in the available information
  • Weighs up the advantages and disadvantages on a range of alternatives, based on relevant and objective criteria

Owning Decisions

  • Identifies what needs to be done and takes action without prompting
  • Able to explain how a decision was reached
  • Demonstrates support for decision when questioned
  • Makes decisions within level of authority
  • Demonstrates ability to make appropriate decision within policy or guidelines when information is not complete
  • Tracks outcome of decision
  • Understand that own decisions may impact on others
  • Follows through on commitments made to others

Optimistic Mind-set

  • Controls strong emotions and maintains composure during stressful circumstances, taking a positive approach
  • Keeps self and others focused and productive when under pressure
  • Proactively seeks constructive feedback from others
  • Overcomes setbacks to meet objectives, and helps others to do the same
  • Demonstrates belief in own abilities, views or decisions and encourages a “can-do” attitude from others

Maintains a positive approach in the workplace and encourages others to do the same

LANGUAGE KNOWLEDGE :    Good written, verbal knowledge of English

Write me a email on

Warm Regards

 “Delivery Is Our Motto” 

        “We Recruit People Not Profiles”

Amith Somani | Lead Staffing Specialist |  8123000300

: | | |
Everest Consulting Group India Pvt. Ltd | Bangalore


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