In Case you are inclined to enhance your career growth then I got the below position for your reference;
Company : CMM MNC
Mode Of Hiring: Permanent
Work Location: Bengaluru
Primary Skills:- CCNA Switching and routing, ITIL proficiency, NOC environment experience, LAN WAN technology expertise, Thorough knowledge of Cisco network elements (handson), knowledge of carrier level network topologies
||Assistant Manager –
|Job Opening ID
||4.00 to 6.00 yrs
Primary Skills:- CCNA Switching and routing, ITIL proficiency, NOC environment experience, LAN WAN technology expertise, Thorough knowledge of Cisco network elements (handson), knowledge of carrier level network topologies.
Secondary Skills:- Transmission knowledge, Exposure / experience working on Remedy / Netcool / Infovista / Smarts.
Provide overall governance and oversight over 24/7 operations for Premium sector customers under Dedicated services
In charge of the NOC floor during any shift on a 24*7 pattern.
Make sure that the operational process and procedures are followed in the floor by the engineers and initiate the corrective action to ensure that customer service is restored within MTTR.
Work with the engineers in the shift to make sure that we achieve the key KPI’s for the team and ensure that necessary timely actions are adapted while proactive monitoring and service restoration of customer services
Mentor a team of network focused, multi-disciplined, highly motivated shift engineers to support the resolution of customer complaints within the MTTR/SLA
Work towards achieving MTTR for any proactive / reactive trouble tickets to ensure that customer service is restored
Support and manage resolution of faults by internal and external resolver teams
Provide a rapid response to resolve customer / core network faults in line with MTTR/ SLA’s
Carry out real time resource allocation to meet workload requirements using support teams and managers as required
Prepare and publish reports as required.
Manage the escalation process for both technical and management escalations ensuring that all escalations take place in required timescales to ensure optimum service levels
Build a strong working relationship with all interfacing and supporting agencies including OLO’s to ensure customer network problems are resolved with maximum efficiency
Ensure that close management control is enacted to ensure that staff are utilised optimally and input into the team leads with action plans for improvement
Work on complex issues & escalated trouble tickets
Encourage and develop self sufficiency and leadership within the team at all levels to improve efficiency, effectiveness and in particular staff motivation
This role further mentors colleagues into starting management positions
Yes, this role further mentors colleagues into starting management positions
Behavioral/ Personality Specifications required:-
Communication > 8 on a scale of 10 being the highest and 1 being the lowest (in conclusion we need high level of proficiency)
Language skills – English must, other languages desirable.
CCNA Switching and routing, ITIL proficiency, NOC environment experience, LAN WAN technology expertise, Thorough knowledge of Cisco network elements (handson), knowledge of carrier level network topologies.
Transmission knowledge, Exposure / experience working on Remedy / Netcool / Infovista / Smarts.
Education/ Technical/ Functional Qualifications and/or Professional Certifications:
Essential – Diploma / Engineering / Graduate
Desired – B Tech / B E – Electrical and communication.
Job Type – Full-time
Location – Africa, Middle East & Asia Pacific-India-Karnataka-Bangalore
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Amith Somani | Lead Staffing Specialist | 8123000300
: firstname.lastname@example.org | | |
Everest Consulting Group India Pvt. Ltd | Bangalore