Current Position | Assistant Manager – | Bengaluru

In Case you are inclined to enhance your career growth then I got the below position for your reference;

Company : CMM MNC

Mode Of Hiring: Permanent

Work Location: Bengaluru

Primary Skills:- CCNA Switching and routing, ITIL proficiency, NOC environment experience, LAN WAN technology expertise, Thorough knowledge of Cisco network elements (handson), knowledge of carrier level network topologies

Requirement Details
Requirement Assistant Manager –
Job Opening ID PKVOD0006XT
Experience 4.00 to 6.00 yrs
Location Bengaluru

Skills:-

Primary Skills:- CCNA Switching and routing, ITIL proficiency, NOC environment experience, LAN WAN technology expertise, Thorough knowledge of Cisco network elements (handson), knowledge of carrier level network topologies.

Secondary Skills:- Transmission knowledge, Exposure / experience working on Remedy / Netcool / Infovista / Smarts.

Role Purpose:-

Provide overall governance and oversight over 24/7 operations for Premium sector customers under Dedicated services

Key Accountabilities:-

In charge of the NOC floor during any shift on a 24*7 pattern.

Make sure that the operational process and procedures are followed in the floor by the engineers and initiate the corrective action to ensure that customer service is restored within MTTR.

Work with the engineers in the shift to make sure that we achieve the key KPI’s for the team and ensure that necessary timely actions are adapted while proactive monitoring and service restoration of customer services

Mentor  a team of network focused, multi-disciplined, highly motivated shift engineers to support the resolution of customer complaints within the MTTR/SLA

Work towards achieving MTTR for any proactive / reactive trouble tickets to ensure that customer service is restored

Support and manage resolution of faults by internal and external resolver teams

Provide a rapid response to resolve customer / core network faults in line with MTTR/ SLA’s

Carry out real time resource allocation to meet workload requirements using support teams and managers as required

Prepare and publish reports as required.

Manage the escalation process for both technical and management escalations ensuring that all escalations take place in required timescales to ensure optimum service levels

Build a strong working relationship with all interfacing and supporting agencies including OLO’s to ensure customer network problems are resolved with maximum efficiency

Ensure that close management control is enacted to ensure that staff are utilised optimally and input into the team leads with action plans for improvement

Work on complex issues & escalated trouble tickets

Encourage and develop self sufficiency and leadership within the team at all levels to improve efficiency, effectiveness and in particular staff motivation

This role further mentors colleagues into starting management positions

Yes, this role further mentors colleagues into starting management positions

Behavioral/ Personality Specifications required:-

Communication > 8 on a scale of 10 being the highest and 1 being the lowest (in conclusion we need high level of proficiency)

Language skills – English must, other languages desirable.

Desired Profile:-

Essential:-

CCNA Switching and routing, ITIL proficiency, NOC environment experience, LAN WAN technology expertise, Thorough knowledge of Cisco network elements (handson), knowledge of carrier level network topologies.

Desired:-

Transmission knowledge, Exposure / experience working on Remedy / Netcool / Infovista / Smarts.

Education/ Technical/ Functional Qualifications and/or Professional Certifications:

Essential – Diploma / Engineering / Graduate

Desired – B Tech / B E – Electrical and communication.

Job Type – Full-time

Location – Africa, Middle East & Asia Pacific-India-Karnataka-Bangalore

Write me a email on s.amith@everestconsulting.net

Warm Regards

 “Delivery Is Our Motto” 

        “We Recruit People Not Profiles”

Amith Somani | Lead Staffing Specialist |  8123000300

: s.amith@everestconsulting.net | | |
Everest Consulting Group India Pvt. Ltd | Bangalore

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