In Case you are inclined to enhance your career growth with CGI Information System then below position details for your reference;
|Requirement||Service Delivery Manager|
|Mode Of Hiring||Permanent|
|Experience||To 9 Yrs|
Job Description :
Job Description: Production Manager /Service Delivery Manager – Wintel Nordics: SO 0000120252
- Provide overall leadership to the GIS Wintel offshore delivery team supporting Nordics and Europe geography.
- This is a consultant calibre role, meeting onshore and client demands and needs
- Manage and measure quality and process adherence of the delivery team
- Manage a team of 50+ members of Wintel including Operating systems, Exchange, Vmware etc
- Accountable of service delivery as per SLA/OLA’s of various projecs in Remote Infrastructure Management.
- Manage day to day operations of the services rendered based on ITIL framework.
- Act as a SPOC for clients for all aspects of service delivery.
- Fortify relationships with clients and manage their expectations.
- Motivate Manage Goals, periodic reviews, career aspirations of the service delivery personnel.
- Escalate issues on time and strive for resolution of issues, identify root cause and eliminate problems.
- Periodically review and update process documents, run books, standard operating procedures and keep them current.
- Responsible for process improvements, productivity and efficiency gains.
- Periodic reporting of operational metrics, business performance reviews and process maturity assessments.
- Produce recommendations and develop high level plans with timescales.
- Develop robust business continuity and DR plans for individual projects.
- Ensure planned KPI’s of Nordics efficiency and performance are met or exceeded.
- Liaising among different technology towers with in the GIS business unit for quality delivery
- Manage all key stakeholder communication (Onshore and Offshore)
- Optimize resource utilization by implementation of an effective delivery organization.
- Ability to understand client’s issues / escalations and resolve within short period.
- Manage the stakeholders and provide regular governance and reporting
- Track competencies of subordinates and provide leadership and development as required to achieve the objectives.
- Hands on experience in commissioning and decommissioning servers
- Got to be a go after GURU for engineers when they run out of options/avenues.
- Key stakeholder engagement for critical issue follow-up (lead and participate in concall bridge) and action items
- Implement and drive continuous improvement activities through implementation of process and best practices.
- Adhere Quality initiatives (GIS 2.0), CPO Initiatives (C2) and other similar organization wide initiatives.
- Also be part of GIS Chennai group leads team.
- Must have an engineering degree in any discipline from a reputed institution.
- Must have 8-10 years of experience in IT INFRA industry with at least 3 years of service delivery in complex.
- Ideally possess certifications experience in 2 of the following ITIL , SIX SIGMA, LEAN MANAGEMENT
- Must have had prior hands on experience in atleast 3 of the infrastructure areas – WINTEL, MESSAGING/ UNIX/LAN/WAN/DATABASE/CITRIX/STORAGE/SERVICE DESK
- Has completed 18 months in the current role and has manager’s concurrence to pursue this opportunity
- Good knowledge of business continuity planning and disaster recovery practices.
- Must have financial acumen, budgeting, reducing cost of operations, knowledge of CAPEX/OPEX
- Ability to work effectively in diverse foreign, virtual and multi-cultural environments.
- Able to work in an unstructured environment and bring structure to a problem, synthesize issues.
- Has good knowledge of client services management and service level management
- Experience in account management and areas such as SLA/OLA management, design and maintenance of account plan
- Ability to think out of the box during difficult situations and come up with action plans
- Assertive and possess excellent leadership and communication (both oral and written) skills.
Please write me a mail on PRT_amith.email@example.com
Cheers & Gratitude,
Amith Somani | Human Resource – Talent Acquisition
CGI India Global Delivery Center | Divyasree Technopolis
Cell : +91 8123000300 Voip:8072256 | URL: www.cgi.com
Refer Another You (RAY) and earn referral bonus.
If you need a status on your referral or have any other query mail to AskMemberReferral.firstname.lastname@example.org and receive feedback within 24 hrs.Check the weekly “Refer Another You” mailer from IN HR Announcement and please upload the resume on the CGI career site. Please review the member referral policy for more details. You can also post jobs directly to your social media (Facebook, Twitter, Linked In, etc) from the Career Page àApply job section.