Current Position | Enterprise Application Specialist | Bangalore

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Experience: 3 To 10 Years

Work Location: Bangalore

Role Description: Enterprise Application Specialist

Role Title: Enterprise Application Specialist (SSE)

Location: Bangalore, India

Definition: Specialist for a range of CGI Infrastructure Enterprise tool suite Applications.

Primary focus for this position will be the implementation, support and maintenance for clients and CGI Infrastructure Enterprise Applications:

Provide advice, input and ownership of the development, support and maintenance for the Infrastructure Enterprise Applications.

Oncall and afterhours work is mandatory if demand arises;

  • Working hours in Australian Eastern Standard time zone is mandatory
  • Mandatory to learn new technologies.
  • There is a requirement for technical hands-on management and maintenance of the Enterprise Management Suite:
  • Configuration and implementation of Enterprise tool technologies;
  • Initial and periodic audits of CGI and supported Client environments;
  • Periodic Enterprise CGI and client environment health checks.
  • You must have several years’ experience in technical support roles in an outsourcing environment and have a successful proven track record in a client facing and customer focused environment.
  • You will also apply your personal skills and experience to undertake billable project work and also have a personal utilisation target. You should be capable of working with minimal supervision and building relationships with peers, clientele and management.

Objectives / Deliverables

  • Maintain required level of personal utilization;
  • Delivery of support & project services to agreed service levels and required level of quality;
  • Incident resolution and Problem root cause analysis as required;
  • Maintain up to date system documentation;
  • Follow and improve the CGI methodology;
  • Develop understanding of customer’s business needs and requirements.


  • Zabbix 2.4 & 3.0
  • Technical Deployment and Maintenance:
  • Day-to-day maintenance and administration of internal systems
  • Break/fix response
  • Plan, design and deploy automation scripts for Zabbix servers
  • Review current scripts & automations and suggests improvements
  • Be able to implement/configure/manage Infrastructure Enterprise toolset applications;
  • Good Knowledge of Linux(Debian/Ubuntu) – Linux commands and scripting
  • Apache webserver knowledge
  • Automated deployment with Chef and Puppet
  • Work on escalations from NOC/Support (Tier 1), and assist Tier 3 Engineers as needed

Role Description

  • Solid understanding of network theory and should be capable of demonstrating this technical knowledge in “real world” situations
  • Highly developed written and oral communication skills;
  • Be able to work effectively and cooperatively within a team environment;
  • Ability to deliver contracted deliverables accurately and on time;
  • Experience and understanding of Service Level Agreements and Key Performance Indicators with the understanding of the metrics used to manage and monitor these;
  • Strong customer service and client relationship skills;
  • Strong process orientation (e.g. familiarization with Capacity Management, Event Management and Service Asset and Configuration Management).

Desirable Skills

  • Experience managing the BMC Enterprise toolset, including:
  • BPPM;
  • ADDM;
  • BCO;
  • Analytics and Dashboards;
  • Enterprise tool suite, Remedy and CMDB integration;
  • Experience managing the HP Operations Manager 9.0
  • Good knowledge and capability in Perl scripting

Mandatory Qualifications

  • Computer Science or Information Technology Degree
  • Zabbix Certified Specialist Certificate

Desirable Qualifications

  • Zabbix Certified Professional;
  • ITIL v3 Foundation, OSA, RCV and PPO practitioner certifications;
  • RHCE or other Linux / Unix Certification
  • MCSE or CCNA Certification

Amith Somani | Human Resource– Talent Acquisition
India Global Infrastructure Services Delivery Center | CGI
Divyasree Technopolis, 124-125, Yemlur P.O. Off Airport Road, Bangalore – 560037
M: +91 8123000300  Email – |