Current Position | Enterprise Application Specialist | Bangalore

In case you are inclined to enhance your career with us then review the below snapshot of the job profile inverse write me an email with your updated profile on (amith.somani@cgi.com )

Experience: 3 To 10 Years

Work Location: Bangalore

Role Description: Enterprise Application Specialist

Role Title: Enterprise Application Specialist (SSE)

Location: Bangalore, India

Definition: Specialist for a range of CGI Infrastructure Enterprise tool suite Applications.

Primary focus for this position will be the implementation, support and maintenance for clients and CGI Infrastructure Enterprise Applications:

Provide advice, input and ownership of the development, support and maintenance for the Infrastructure Enterprise Applications.

Oncall and afterhours work is mandatory if demand arises;

  • Working hours in Australian Eastern Standard time zone is mandatory
  • Mandatory to learn new technologies.
  • There is a requirement for technical hands-on management and maintenance of the Enterprise Management Suite:
  • Configuration and implementation of Enterprise tool technologies;
  • Initial and periodic audits of CGI and supported Client environments;
  • Periodic Enterprise CGI and client environment health checks.
  • You must have several years’ experience in technical support roles in an outsourcing environment and have a successful proven track record in a client facing and customer focused environment.
  • You will also apply your personal skills and experience to undertake billable project work and also have a personal utilisation target. You should be capable of working with minimal supervision and building relationships with peers, clientele and management.

Objectives / Deliverables

  • Maintain required level of personal utilization;
  • Delivery of support & project services to agreed service levels and required level of quality;
  • Incident resolution and Problem root cause analysis as required;
  • Maintain up to date system documentation;
  • Follow and improve the CGI methodology;
  • Develop understanding of customer’s business needs and requirements.

Pre-requisites/Skills

  • Zabbix 2.4 & 3.0
  • Technical Deployment and Maintenance:
  • Day-to-day maintenance and administration of internal systems
  • Break/fix response
  • Plan, design and deploy automation scripts for Zabbix servers
  • Review current scripts & automations and suggests improvements
  • Be able to implement/configure/manage Infrastructure Enterprise toolset applications;
  • Good Knowledge of Linux(Debian/Ubuntu) – Linux commands and scripting
  • Apache webserver knowledge
  • Automated deployment with Chef and Puppet
  • Work on escalations from NOC/Support (Tier 1), and assist Tier 3 Engineers as needed

Role Description

  • Solid understanding of network theory and should be capable of demonstrating this technical knowledge in “real world” situations
  • Highly developed written and oral communication skills;
  • Be able to work effectively and cooperatively within a team environment;
  • Ability to deliver contracted deliverables accurately and on time;
  • Experience and understanding of Service Level Agreements and Key Performance Indicators with the understanding of the metrics used to manage and monitor these;
  • Strong customer service and client relationship skills;
  • Strong process orientation (e.g. familiarization with Capacity Management, Event Management and Service Asset and Configuration Management).

Desirable Skills

  • Experience managing the BMC Enterprise toolset, including:
  • BPPM;
  • ADDM;
  • BCO;
  • Analytics and Dashboards;
  • Enterprise tool suite, Remedy and CMDB integration;
  • Experience managing the HP Operations Manager 9.0
  • Good knowledge and capability in Perl scripting

Mandatory Qualifications

  • Computer Science or Information Technology Degree
  • Zabbix Certified Specialist Certificate

Desirable Qualifications

  • Zabbix Certified Professional;
  • ITIL v3 Foundation, OSA, RCV and PPO practitioner certifications;
  • RHCE or other Linux / Unix Certification
  • MCSE or CCNA Certification

Amith Somani | Human Resource– Talent Acquisition
India Global Infrastructure Services Delivery Center | CGI
Divyasree Technopolis, 124-125, Yemlur P.O. Off Airport Road, Bangalore – 560037
M: +91 8123000300  Email – amith.somani@cgi.com | cgi.com

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